Privacy Notice – Visit Sheppey
How we use your information
This privacy notice tells you what to expect when Visit Sheppey collects personal information.
This policy is updated from time to time. The latest version is always published on this page.
Visitors to Our Website
If we do want to collect personally identifiable information through our website (such as a online ‘Contact Form’ etc), we will be up front about this and make it clear when we collect personal information and ensure you adhere to this by the selection of a ‘checkbox’.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Visit Sheppey or any third party.
The only personal information gained from analytical data is the location of the IP Address which visited the website. This informs us of the Country and City from which the website user visited Visit Sheppey’s website.
People who email/contact us
We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
Once you have emailed us we will only keep your Name, Email and generic Contact details on file to contact you personally in response – we will never automatically enrol your details onto an advertisement campaign (or similar) unless you have chosen to opt-in.
We only keep email addresses of people who have chosen to contact us directly and in order to keep replying to those emails. After 2 years of no-contact on either parties part, we will delete your contact information from our records.
People who contact us via social media
If you send us a private or direct message via social media the message we will not share that information with any other organisations. Legality of Privacy Policies regarding the social media platform itself has no responsibility on us.
People who make a complaint to us
When we receive a complaint from a user we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint, most likely names, email addresses and contact telephone numbers.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide in future. We will keep the complainant’s details on file for 1 year to ensure we re-contact that user and ensure the matter was dealt with in a manner which they were happy with. Thereafter the user’s details will be deleted from our records, or kept on file if the matter is still unresolved, which within one year, it should have been.
Access to personal information
Visit Sheppey tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
Give you a description of it:
Tell you why we are holding it;
Tell you who it could be disclosed to; and
Let you have a copy of the information in an intelligible form.
To make a request to Visit Sheppey for any personal information we may require you to put the request in writing addressing it to our Managing Director or writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting Visit Sheppey’s Managing Director.
Disclosure of personal Information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
We will always hold your information securely and our website is SSL Certified for added encryption of data.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links to other websites
Our website may contain links to other websites.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Analyse our web traffic using Google Analytics which helps us improve the website structure, design, content and functions.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit the Information Commissioners Office ICO.
How to contact us